Thanks for setting me up with your crew again this week. Mark is among the best installers I’ve used- not just for his skill and effectiveness, either. There’s a subtle characteristic that I appreciate. When we face challenges in the field, most installers I’ve dealt with in the past will sigh, roll their eyes, and tell me that the problem is either going to delay us or ruin the installation altogether. Only after talking them off the ledge am I able to get them to tell me what they probably knew all along: the problem really isn’t that big a deal and everything is fine.
Mark, on the other hand, thinks about it for a minute and then says, “No problem; we got this.” That sense of confidence and “can do” attitude is priceless in the field and I appreciate it very much. My hat is off to Mark, young Mark, and Dax for making this a relatively painless install.
Alex, Byrd Stadium, College Park, MD.